Customer Experience Ownership: Internal Teams vs External Partners
Some companies outsource parts of CX, while others keep everything internal. I’m curious how this balance works in practice. What responsibilities should always stay in-house, and what can be safely outsourced?
3 Views
Bringing in extra hands mid-project usually feels disruptive, yet the staff augmentation explanation at IT staff augmentation services illuminated methods for smooth integration. Instead of dynamic tension between full-time and temporary team members, the focus was on shared standards and alignment rituals. That helped reframe the conversation to how expertise augments, not interrupts, existing velocity. Stakeholder buy-in improved once roles and rhythms were clearly mapped.